Terms and Conditions
INTRODUCTION
These are London’s Prime Limited’s Terms and Conditions.
They tell you:
-The terms for using our services
-Your rights
WHEN THESE TERMS APPLY
Please read these terms and conditions prior to using our services. By using our services, you agree to our Terms and Conditions.
TERMINOLOGY
“Services” refers to any service we offer (plumbing, heating, gas, bathroom renovations, air conditioning services, emergencies)
• Enquiries
• Quotes
• Estimates
• Installations
• Emergency callouts
• Repairs
• Servicing
“Us/We/Our/Engineer” refers to London’s Prime Limited.
“You” refers to you: the customer (the person or organisation for whom we agree to carry out work and/or supply or materials).
We reserve the right to refuse or decline to undertake any work. We reserve the right, at our absolute discretion, to designate the tradesperson/tradespeople who will represent us.
You can discover comprehensive information about London's Prime Limited and our range of services on our website or by consulting our sales representatives prior to making a service request.
London's Prime Limited specializes in various services, including general plumbing and gas heating appliance services.
If, after reviewing our terms and conditions, you have any uncertainties about our services, please do not hesitate to contact us for further clarification.
Our Engineers hold gas safety accreditation and are authorized to deliver our services:
All Engineers (whether employees, contractors, sub-contractors, or other individuals) performing services for London's Prime Limited are authorized and regulated to carry out tasks related to general plumbing, boiler repair, installation, and associated services, as well as gas repair, installation, and related services.
All confirmed and accepted jobs (as indicated in our confirmation email or confirmed by our sales agents) are subject to a deposit.
The deposit is required to be paid by you via bank transfer prior to work commencing and is subject to the terms of this agreement.
When you obtain services from us, you affirm that:
1. You have the legal right to enter into this agreement as the owner or lawful occupier of the premises for which the service request is made.
2. When you book a service with us, we require a 75% deposit from you for fixed quotes and full payment upfront when booking an hourly service. We will state this charge clearly in an invoice prior to service commencing.
3. Refunding or rescheduling your booking will incur a charge unless you cancel or reschedule more than 24 hours in advance.
4. We charge a deposit, and additional charges are possible.
5. If you schedule a job with us and we are unable to access the premises as agreed upon when booking a service, you will be charged our one-hour rate (please refer to rates).
6. Any additional parts, materials, or equipment rentals will be subject to separate charges.
7. If your parts, products, or materials require a special order, we will request a minimum upfront deposit.
8. Our charges become payable as soon as we deem the service to be completed at your premises.
9. New installations carried out by our Engineers may come with a 12-month parts and labour warranty.
10. All of our emergency services are subject to availability and are charged at a premium rate.
11. We will usually provide you with an estimation or a fixed-fee quotation, and this can be altered or withdrawn by us at any time before the completion of the services carried out.
12. All our estimations and fixed-fee quotations expire after 28 days.
13. We reserve the right to revise your estimation prior to any services being carried out by our Engineers.
14. Any quotations given to you ahead of any services are subject to variation after our Engineers have had the opportunity to assess the work in-person.
15. We request the equivalent of a 75% deposit upon the booking of any works.
16. If you request for us to stop working part way through a service, you shall be liable for the service delivered up until that point.
17. If your requested service is an urgent or break down service, it will be calculated on an hourly basis.
18. We cannot always accept requests for services.
19. If you believe that our service has not been carried out with reasonable care and skill, you must give us the chance to investigate.
20. You may be charged if you do not provide us with all the information we need.
21. If you do not pay for your service and it is carried out with reasonable care and skill, we reserve the right to uninstall any parts or goods that you do not pay for.
22. We cannot be held liable for any damage to your property during investigative work.
23. You must ensure that you take adequate steps to protect your personal possessions and furnishings prior to us carrying out our services.
24. We are not able to clean or dispose of any waste after the provision of our service.
25. If you request us to unclog a blockage, we are unable to guarantee any results, and instead, our service (for which you pay) is our attempt at unclogging the concerned pipe(s).
26. We are unable to guarantee any effects whatsoever in attempting to clean any blockages of any frozen pipes or frozen drainage systems.
27. We charge interest on late payments @4%.
28. We are not responsible for delays outside our control.
29. You have a legal right to change your mind.
30. How to let us know you would like to cancel and what happens next.
31. You have rights if there is something wrong with your service.
32. We can always change a service we provide.
33. We can suspend a supply of services (and you have rights if we do).
34. We can withdraw services.
35. We can end our contract with you.
36. We do not compensate you for all losses caused by us or our services.
37. We are not liable for business losses.
38. Our responsibility for loss or damage suffered by you if you are a business.
39. We use your personal data as set out in our Privacy Notice.
40. You have several options for resolving disputes with us.
41. You must alert us in the first instance should you have a complaint regarding damage caused to your premises by our Engineers.
42. Subject to our terms, we will not hold any responsibility for any damage suffered to a part of any premises where the damage is in whole, or in part, a consequence of a defect or weakness in that part of the property.
43. Additional important terms apply to our contract.
44. The terms you accept in using our website.
1. You have the legal right to enter into this agreement as the owner or lawful occupier of the premises in which the request for services is made to us. When you enter into this agreement and request our services, you affirm that you have the necessary authority to permit us to enter and make alterations to the premises where the services are requested. If it is determined that you do not possess such authority, you agree to indemnify us against any expenses and costs arising from our provision of services at your request. If you are acting on behalf of another individual or will not be present during the service, you acknowledge that your agreement is with us, and you will remain responsible for any services carried out at your request. This means that the card used for the initial booking will be charged accordingly upon service completion if we are unable to collect the remaining cost on-site. For example, if you are a landlord, we will reasonably consider the person on the premises who grants access to our Engineers as having the authority to sign any relevant invoices for our services.
2. When you book an hourly service with us, we require full payment to secure your booking. Please see rates for a comprehensive list. For all fixed quotes we will request a 75% deposit to secure your booking. We will always send you an invoice upon making a booking stating the amount required to be paid. By making payment full payment on booking an hourly service or of the 75% deposit, you are agreeing to our terms. Confirmation of booking is typically sent via email or conveyed by our staff during the booking process. At this stage, a contract is established between you and us for your selected service, subject to the terms outlined in the agreement. If there is a remaining balance for the service or work completed will be required immediately on completion of the work agreed. If you opt not to proceed with any further services from us beyond the initial hour, or if our engineer attempts to enter your premises but is denied access for any reason, you will be charged the hourly rate as a minimum charge. This is because the Engineer may have already travelled or allocated this time away from other customers to fulfil your request.
Please refer to our rates for a comprehensive list of our charges.
3. The 50% deposit is non-refundable. If you need to reschedule, we require you to let us know at least 24 hours in advance. By this time, it can reasonably be assumed that the Engineer is either enroute to your premises or would be unable to secure another customer for that time slot. For emergency or same-day bookings, the Deposit is also non-refundable for these reasons.
4. There is always a possibility of additional charges. As previously stated, all booked and accepted jobs (confirmed via our confirmation email or by our sales agents) are subject to a 75% deposit.
5. In addition to this charge, if an Engineer enters your premises and performs services that exceed the first hour, the subsequent labour-related charges will be calculated in half-hour increments. We will always strive to provide clear information on our charges (via our confirmation email or verbally through our sales agents) and estimate quotes when feasible. If applicable, the cost of the Engineer's parking fees (congestion fees or parking tickets) will also be included in your final invoice. Upon your request, we can provide reasonable evidence of such fees.
If you book a job with us, and we are unable to access the premises upon your booking of a service, you will be charged our one-hourly rate. If the Engineer cannot access the premises for any reason, including, but not limited to, you forgetting about the appointment or failing to provide access to the property, the deposit will be charged for the Engineer's time spent, regardless of whether any work was performed by our Engineers on that day. If you choose to reschedule the appointment, you will need to pay another 75% deposit to reserve the specific time slot once again.
6. All additional parts, materials, or equipment rentals are subject to separate charges. Our hourly charges solely cover the labour or time expended by our Engineers at your premises. The costs of specialist parts or materials will be based on the quotes provided to you at the time, and we do not engage in price matching on this basis.
We do not charge travel costs incurred by our Engineers unless you specifically request them to visit a supplier on your behalf on the same day. We never impose travel costs for our Engineers unless they are incurred due to a request for a specialist part to be collected by them. In such cases, the time spent by the Engineer will be subject to our hourly charge. We may, in accordance with term 5 of this agreement, charge you for any parking fees or congestion charges incurred by our Engineers when applicable.
If we have agreed to complete a service for you and there are additional materials required. The invoice we send must be paid via bank transfer upon receipt.
7. If your parts, products, or materials are subject to a specialist order, we will require a minimum upfront deposit. We will charge 75% of the value for any parts, products, or materials that must be specially ordered for you. This upfront charge must be paid before we place the order. Specialist parts ordered in this manner will be considered yours once you have made a full payment.
8. Our charges become payable as soon as the service is deemed to be completed by us at your premises.
We recommend that the person who is going to pay for the service is the person who remains on the premises whilst the services are being carried out by our Engineers. We accept payment via bank transfer. Our payment details will be at the bottom of all invoices and quotes provided. Any delays in this payment being made that result in the Engineer remaining at your premises shall be subject to our hourly charging structure (in half an hour increments). We will deduct the Booking Fee from any further charges incurred. Our Engineers cannot and will not accept cash.
9. New installations carried out by our Engineers may come with a 12 month parts and labour warranty.
Our 12 month warranty is not applicable to parts that are not supplied by us as we cannot endorse the reliability of third party products. Our warranty remains to be discretionary, and may be revoked by us at any time if we are able to reasonably satisfy that you have not followed the advice of the Engineers who may have recommend different parts to your chosen parts, a different service type or a replacement of existing parts or equipment. Your warranty with us will also end automatically should any third parties work on top of our existing work. If we are called out on a warranty based repair or service and we have reasonable evidence to suggest that you are in breach of our warranty terms – the service including our fee for coming out (Deposit fee) shall be charged to you. We may offer additional or extra warranties on parts, materials and products, but this is at our discretion and can only be fulfilled the day that the implicated service is deemed to be completed by us. Our warranty does not cover any factors that can be considered beyond our control such as acts of god, fires, third-party caused damage and weather related damage. For the avoidance of doubt, this refers to our warranty only – you may be entitled to a parts warranty from the applicable manufacturer of the parts also. For the avoidance of doubt, we cannot be held responsible for any warranties given by the manufacturer of a particular part or product, you must instead contact them directly.
10. All of our emergency services are subject to availability and are charged at a premium rate.
When possible, we will always attempt to accept requests for services of an urgent nature, however this is not always possible. When this is possible, these services will always be subject to a premium charge which we will always make clear to you prior to the commencement of the service.
11. We will usually provide you with an estimation or a fixed-fee quotation, this can be changed or withdrawn by us at any time before the completion of the services carried out.
Unless otherwise specified an estimation provided for non-breakdown services (or prior to our Engineers assessing the job) is on a “as is” basis and therefore, on the basis of the details you give us being correct, comprehensive and a full picture of the services needed to be conducted by our Engineers. We cannot be held liable for the cost of any unanticipated services identified by our Engineers on site which could include issues you were not aware of or additional parts for us to obtain from third parties on your behalf. For the benefit of a fixed fee service, we are unable to itemise or provide you with an extensive breakdown of what is included as this is a complete service rather than a series of services together.
12. All our estimations and fixed-fee quotations expire after 28 days.
All quotations given by us to you will automatically expire 28 days after they are issued. After this point if you fail to accept a quotation within 28 days and you would like to engage us, you will need to obtain a new quotation and we cannot guarantee that this will be the same or a similar price.
13. We reserve the right to increase your estimation prior to any services being carried out by our Engineers.
This may be because of factors beyond our reasonable control such as unanticipated costs pertaining to labour, unexpected equipment hires, additional materials and resources we were unaware of. If you are unhappy with this and would like to cancel your contract with us, you are entitled to do so prior to the commencement of services being carried out.
14. All quotations given to you ahead of any services are subject to variation after our Engineers have been given the opportunity to assess the work in-person.
Where possible, our Engineers will endeavour to provide you with a quotation of the services to be carried out. This estimation is by no means a fixed fee and instead, is on the basis of the minimum costs based on your description of the anticipated services. It is contingent on all the information provided by your visual inspection being correct and subject to change upon our Engineer’s inspection of the anticipated service at your premises. As such, we will not be held liable for any additional charges that you may incur due to incorrect, incomplete or erroneous details being provided to us by you.
15. We request the equivalent of a 75% advance payment upon the booking of any additional works.
This payment equivalent to 75% of the estimated cost of the service will be required to be paid prior to works commencing via bank transfer. Upon the completion of the works, the remaining amount will be required to be paid immediately via bank transfer.
16. If you request for us to stop working part way through a service, you shall be liable for the service delivered up until that point.
If for any reason you would like to stop receiving our services before they are completed, you must make the Engineer on site aware as soon as possible. In the case of an hourly fee service, you will be charged in accordance with the time spent so far (subject to the terms of this agreement). If your service is a fixed fee, we will charge you on the basis of the work carried out thus far.
17. If your requested service is emergency service, it will be calculated on an hourly basis.
Breakdown or urgent services are calculated on an hourly basis in consideration of our quoted hourly rate which is dependent on the urgency of the service. We request full payment upon the booking of an emergency via bank transfer.
18. We cannot always accept requests for services.
When you make an enquiry to request a service from us either via telephone or online, we cannot always accept the request. We reserve the right the reject or decline requests for services due to supply shortages within your area, lack of availability of Engineers or other reasons that are beyond our control. We will always make you aware as soon as possible if we are unable to carry out any requested services and for this benefit, you will not be charged.
19. If you believe that our service has not been carried out with reasonable care and skill, you must give us the chance to investigate.
We would like everyone to have a great experience with London’s Prime Limited which is why we offer a 12 month labour and (selected) parts warranty on selected new installations. We are only able to fulfil this warranty if you alert us in the first instance something goes wrong and permit us access to your premises to investigate this. This warranty will not apply (subject to term 9 of this agreement) if it is found that there has been a third-party at the premises after our installation as we cannot reasonably deduct whether this is the fault of the third-party or of our Engineers. Any bookings made in consideration of the warranty that are found to violate the above terms of the warranty or where an Engineer comes to your premises to find no fault, shall be chargeable at our usual hourly rates. Please see rates for an up to date list of our rates. For the avoidance of doubt, we cannot be held responsible for any warranties given by the manufacturer of a particular part or product, you must instead contact them directly.
20. You may be charged if you do not give us all the information we need.
We may still charge you the Deposit Fee if you do not give us information we have asked for about how we can access your property to provide the service or if you do not do preparatory services to prepare for the services, as agreed with us. For example, we may need to return in another vehicle or with additional Engineers, reschedule service your services because you have provided incomplete details as to the scope of the requested services, or to approach third parties to obtain parts on your behalf.
21. If you do not pay for your service and it is carried out with reasonable care and skill.
Under consumer regulations a contract for a service is not subject to a cooling off period once the service is delivered. This means that providing that our services are carried out with reasonable care and skill, we have the right to take legal action to ensure that a timely payment is made to us in respect of any services delivered by us.
We reserve the right to uninstall and parts or goods that you do not pay for.
Goods such as parts only belong to you once you have made the full payment in respect to them. Therefore, any parts that are not fully paid by you will remain to be our property. If you refuse to make a full payment, it is our right to uninstall these goods and we will charge the applicable hourly rate to you for any extra time spent by our Engineers in uninstalling.
22. We cannot be held liable for any damage to your property during investigative work.
Where there is no clear reason as to why a particular part is defective at your premises, you may opt for our investigative and diagnostic services. You understand that this service may be subject to damage incurred to your premises whilst investigating at your premises to subsequently repair the fault, this is inclusive of without limitation the removal of bathroom suites, panels or furniture, tiles and tiling, floor coverings (carpet, rugs, laminate, wood, tiles), internal and external walls where pipework has or must be routed and this can be for any plumbing, gas or drain related work. For similar reasons, we may also cause damage to wallpaper, paint, tiles, carpet and furniture during the course of investigation and restoration or repair services. Provided that, we always make this risk clear to you and you still choose to proceed with our services; we cannot be liable to you for damage (that was foreseeable by you) caused by us in delivering our services at your request. This means we will not remedy, repair or otherwise make good on any damage caused as this service is carried out at your own risk.
23. You must ensure that you take adequate steps to protect your personal possessions and furnishings prior to us carrying out our services.
It is your responsibility to take all reasonable steps in order to protect soft furnishings, furniture, fixtures and fittings prior to you engaging us in your services. We will make reasonable efforts to not cause any damage however, your possessions are left at your own risk and discretion, and it is recommended, that all items capable of incurring incidental damage in the space in which our Engineers have been enlisted are removed or otherwise covered before the commencement of our services as we are unable to accept any liability for any damage caused to these.
24. We are not able to clean or dispose of any waste after the provision of our service.
Although we will make every effort to ensure that our Engineers are respectful of your premises, we are unfortunately unable to dispose of any waste products accumulated in the provision of our services on your behalf; this is inclusive of old parts or otherwise packaging or waste generated in completing your service unless we state otherwise on your quote.
25. If you request us to unclog a blockage, we are unable to guarantee any results and instead, our service (for which you pay) is our attempt at unclogging the concerned pipe(s).
We will always make reasonable endeavours to unclog or unblock any clogged pipes in waste and drainage systems when you enlist our blockage services, unfortunately due to the unpredictable nature of blockages in waste and drainage systems, we cannot guarantee any results whatsoever in carrying out this service. We also cannot guarantee or warrant that beyond the completion of our service your waste and drainage systems will not incur any blockages in the future.
26. We are unable to guarantee any effects whatsoever in attempting to clean any blockages of any frozen pipes or frozen drainage systems.
When you instruct us to carry out a blockage service in cold climates, you do so at your own risk as we cannot guarantee the effectiveness of our services when subject to lower climates. We are therefore unable to offer any warranty or guarantee on these services and cannot be held liable for any fractures found in frozen pipes or drainage systems provided that we make you reasonably aware of the risks involved and you choose to pursue our service nonetheless it is understood that you do so at your own risk.
27. We charge interest on late payments.
If we are unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us the interest together with any overdue amount.
28. We are not responsible for delays outside our control.
If our supply of your service is delayed by an event outside our control, such as traffic delays or failures of third parties, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team to end the contract and receive a refund for any services you have paid for in advance, but not received, less reasonable costs we have already incurred.
29. You have a legal right to change your mind.
But:
• You lose the right to cancel any service, when it is been completed (and you must pay for any services provided up the time you cancel, this includes our Deposit Fee).
• If you cancel a same day service you are not entitled to a refund as our Engineers would have made arrangements to travel to your premises, all cancelations made on this basis shall be subject to our Deposit Fee.
30. How to let us know you would like to cancel and what happens next.
If you change your mind (providing that you give us at least 24 hours of prior notice for any booked service) contact our Customer Service Team. We will offer refunds of deposit upon our discretion, in most cases we will reschedule the service to a better time for you.
31. You have rights if there is something wrong with your service.
If you think there is something wrong with the service we provided to you, you must contact our Customer Service Team. Our Engineers will take photographic evidence of the services carried out when possible, if you feel that you did not receive a service that was carried out with reasonable care and skill from us, please contact us with photographic evidence and the nature of your complaint in reasonable detail. We will then investigate your complaint and try to rectify the situation. If upon our investigation it is found that our services were carried with due care and skill, you will be liable for our charges in accordance with our hourly rate. Please see rates for the possible charges.
Summary of your key legal rights
If your product is services, for example the installation of a gas appliance, the Consumer Rights Act 2015 says:
· You can ask us to repeat or fix a service if it is not carried out with reasonable care and skill or get some money back if we cannot fix it.
· If a price has not been agreed upfront, what you are asked to pay must be reasonable.
· If a time has not been agreed upfront, it must be carried out within a reasonable time.
32. We can always change a service we provide.
This may be in order to:
• reflect changes in relevant laws and regulatory requirements; and
• make minor technical adjustments and improvements, for example to address a security threat. These are changes that do not affect your use of the service.
33. We can suspend a supply of services (and you have rights if we do).
We may do this to:
• deal with technical problems or make minor technical changes;
• update the service to reflect changes in relevant laws and regulatory requirements; or
• make changes to the service.
34. We can withdraw services.
We can stop providing a service. We let you know as soon as possible, and we will refund any sums you have paid in advance for services which will not be provided.
35. We can end our contract with you.
We can end our contract with you for a service and claim any compensation due to us if:
• you do not make any payment to us when it is due, and you still do not make the payment within 7 days of our reminding you that the payment is due;
• you do not, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service, for example, your correct contact number, email address or premises address.
36. We do not compensate you for all losses caused by us or our services.
We are responsible for losses you suffer caused by us breaking this contract unless the loss is:
• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We are not responsible for delays outside our control.
• Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
• A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
37. We are not liable for business losses.
If you are a consumer we only supply the service for to you for domestic and private use. If you use the services for any commercial, business or re-sale purpose our liability to you will be limited as set out below.
38. Our responsibility for loss or damage suffered by you if you are a business
Nothing in these terms shall limit or exclude our liability for:
• death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
• fraud or fraudulent misrepresentation;
• breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; and
• any matter in respect of which it would be unlawful for us to exclude or restrict liability.
• Except to the extent expressly stated in these terms and conditions, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for services under such contract.
39. We use your personal data as set out in our Privacy Notice.
How we use any personal data you give us is set out in our Privacy Notice.
40. You have several options for resolving disputes with us
• Our Customer Service Team will do their best to resolve any problems you have with us or our services.
• When complaining to us – you must contact us with photographic evidence and the nature of your complaint in reasonable detail. We will then investigate your complaint and try to rectify the situation; complaints may be sent by way of email to info@londonsprime.co.uk and we will endeavour to reply to all complaints within 10 working days.
• You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. We can claim against you in the courts of the country you live in.
41. You must alert us in the first instance should you have a complaint regarding damage caused to your premises by our Engineers.
You must contact us as soon as possible should you believe that any damage has been caused to your premises by our Engineers. Your complaint must have a written description with supporting photographic evidence and you must allow us to investigate in-person so that we are able to see the damage. We cannot be held liable when you have not given us the opportunity to investigate the nature of the complaint in person and where you have instead enlisted third parties as we cannot in this situation, determine our liability towards you. We are only able to rectify any damage caused to your premises by our Engineer’s if you alert us in the first instance something goes wrong and permit us access to your premises to investigate this. We will then in a reasonable time frame amend the fault found provided that we establish that it is our fault. This will not apply if it is found that there has been a third-party at the premises after our installation as we cannot reasonably deduct whether this is the fault of the third-party or of our Engineers. Any call outs attributed to a claim for damage caused by us that are found to be no fault of our Engineers shall be chargeable at our usual hourly rates (with a minimum of one hours Booking Fee to be appliable should it be found that we are not at fault). Please see rates for an up to date list of our rates (these are subject to variation if a different rate is quoted to you upon our Engineers inspection).
Other important terms apply to our contract.
We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you can contact our Customer Service Team to end the contract within 7 days of us telling you about it and we will refund you any payments you have made in advance for services not provided.
42. We will not hold any responsibility for any damage suffered to a part of any premises where the damage is in whole, or in part, a consequence of a defect or weakness in that part of the property.
This is inclusive of (without limitation) damage that may have existed prior to our Engineers entering your premises, damage that occurred on a part of the premises in which our Engineers did not work or any damage whatsoever that is caused by factors beyond the control of our Engineers.
43. Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that does not mean we cannot do it later.
43. The terms you accept in using our website.
By using our website, you agree to our terms and conditions.
• Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products.
• How you may use material on our site. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
• Do not rely on information on this site. The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site. We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
• We are not responsible for websites we link to. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources